US Signal is a leading data center services provider, offering
secure, reliable network, cloud hosting, colocation, data
protection, and disaster recovery services — all powered by its
expansive, robust fiber network. US Signal also helps customers
optimize their IT resources through the provision of managed
services and professional services.
We are seeking a
Professional Services Engineer to join our
team in Grand Rapids, Michigan. This role is located at our
corporate headquarters and is not a remote position.
The Professional Services Engineer (PSE) supports the
Professional Services team. This position requires an individual to
be customer focused, self-motivated and to take initiative to
satisfy the growing professional services needs of our customers.
As a member of the Professional Services team, the PSE provides
technical guidance to the Sales team and the customers they support,
ensuring that implementations of US Signal’s professional and
managed services are well designed, supportable and meet customer requirements.
This position interacts heavily with our customers, sales
architects and project managers. As such, a high level of emphasis
will be placed on an employee’s communication skills. While it is
critical that the PSE exhibits superior technical abilities, it is
the PSE’s communication skills that will determine success in the position.
The PSE reports to the Manager of Professional Services and may
take direction from members of the Executive Team.
Ensure our customer’s needs are being satisfied with an
intense focus on customer service.
Perform professional services for customers such as migrating
servers to US Signal’s Cloud Infrastructure or creating,
integrating or upgrading of customer server and application environments.
Perform daily operations to support managed services such as
managed backups, disaster recovery as a service and remote
management and monitoring.
Work with PSE team members and project managers to deliver
Troubleshoot and remediate issues within the customer’s environment.
Work with customers, vendors and partners as required.
Other projects as assigned my US Signal Management.